Frequently Asked Questions
Everything you need to know about your Chronicles style journey.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments ethically sourced?
Yes, Chronicles is committed to transparency. We partner exclusively with fair-trade certified factories that prioritize sustainable materials and ethical labor practices.
How do I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.
How should I care for my Chronicles apparel?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of every garment.